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AIM Institute for Learning & Research

Client Support Specialist

Client Support Specialist

Employee serves in the client services department for AIM Institute for Learning and Research. Employee is responsible for handling client communications, and onboarding to ensure all participants have a positive experience.

Essential Responsibilities, but not limited to:

Serves as Training Coordinator for multiple product lines

  • Manages client correspondence, including informational, membership, renewal, and follow-up correspondence
  • Troubleshoots client concerns or problems
  • Creates and coordinates all onboarding agreements and documents, including software licenses, applications, census, technology agreements, and other necessary compliance documentation
  • Creates and manages continuing education credits, including state reporting
  • Coordinates packaging and shipping of training and conference materials 

Assists with the support of the LMS, Salesforce, and other Institute tracking systems

  • Configures new courses and cohorts in the Learning Management System
  • Provides updates to team on participant progress 
  • Ensures data consistency between LMS and Salesforce
  • Designs and runs LMS Status Reports to track participant and financial performance
  • Creates and provides weekly updates on Institute revenue and sales
  • Creates landing pages for clients
  • Updates website and platform as needed
  • Coordinates and assists with Institute events

Other duties as assigned by supervisor

Qualifications:

The ideal candidate will be a team-player with a passion for providing high quality support and service to AIM Institute’s clients.  They will also possess strong communication and organizational skills and an aptitude for technology.

  • BS in Education or Business 
  • Strong oral and written communication skills and attention to detail are required
  • Ability to work in a fast-paced environment and multi-task efficiently
  • Possess excellent customer service skills

Reports to:

Associate Director of AIM Institute

Contact:

Please send a cover letter and your resume to Cheryl Ferst, Director of Human Resources, at cferst@aimpa.org.